Refund policy

Return & Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to contact us about a return or refund.

How returns work

Because our products ship directly from our fulfillment partners, we don't require items to be physically mailed back to us for most orders. Instead, to request a refund or replacement:

  1. Contact us at storeonim@gmail.com within 15 days of receiving your item
  2. Include your order number and clear photos showing the issue (damage, defect, or wrong item received)
  3. We'll review your request and respond within 2 business days with next steps

If approved, you'll be refunded to your original payment method, or we'll send a replacement — whichever makes sense for your situation.

Damages and issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or not what you ordered, contact us immediately at storeonim@gmail.com with photos — we'll make it right.

Exceptions / non-returnable items

We're unable to offer refunds for:

  • Change of mind after 15 days
  • Items damaged through normal wear and use
  • Sale items or gift cards

Refunds

Once your refund is approved, it will be processed automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at storeonim@gmail.com.